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Privacy Statement

Accelerate Diagnostics, Inc. (Accelerate) and its affiliates (collectively, the Accelerate Diagnostics Group) respect the privacy of its customers and visitors to its websites. We recognize your need for the protection and management of personally identifiable information that you share with us (such as name, address, e-mail address, and telephone number), and we therefore want you to be familiar with how we collect, use and disclose data. We only collect personally identifiable information about you if you voluntarily provide it to us. You have the option as to whether or not to provide any personally identifiable information to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so.

Information Collection and Usage

You can generally visit our website without revealing any personally identifiable information about yourself. However, to access certain options and services or when you request information from us, we may ask you to provide certain personally identifiable information, without which you may be unable to access certain options and services or receive information from us.

We may combine the personally identifiable information with other information you have shared with us. We may also combine this information with data provided by third parties to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the Internet Service Provider), helpful to us in improving our products and services.

We collect personally identifiable data when customers contact our Customer Support Center via telephone or email. This information is utilized to address the needs of our customers using our products and services.

Accelerate Diagnostics, Inc., a corporation located in Tucson, Arizona, USA, is the owner of all information collected on this website. Be advised that we may, subject to law, share your information with other members of the Accelerate Diagnostics Group of companies which may reside in countries where data protection standards differ from those in the country where you reside. Under certain circumstances, courts, law enforcement agencies, regulatory agencies or other security authorities in those other countries may be entitled to access your personally identifiable data.

Sharing and Disclosure

Whenever you interact with us on our site, we may collect your personally identifiable information by technologies such as web server logs/IP addresses, cookies, web beacons, which we may share with outside companies that we work with to track activities on our website. We may share your personally identifiable information with an organization in order to complete a business transaction (e.g., providing customer service, sending out newsletters, and marketing communications about our products). All these organizations are required to keep your personally identifiable information confidential in accordance with this Privacy Statement.

We will disclose personally identifiable information if we reasonably believe we are required to do so by law, regulation, legal process, or other government authority, to investigate fraud, protect your safety or the safety of others, or if we reasonably believe that disclosing this information is necessary to protect our rights or the rights of third parties.

We will not sell your personally identifiable information that you provide us to any other company or organization for their own use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

Cookies, Web Server Logs, Web Beacons, and Other Tracking Technologies

Some of our websites may use cookies, web server logs/IP addresses, web beacons and other tracking technologies to identify users who have previously visited so that the user is recognized upon return, thereby saving them time while on our website.

Cookies. A cookie is a piece of information stored automatically on your computer’s hard drive by your browser when you access certain websites. Cookies simply let the website know when you return that you have been there before. We use cookies as a way to enhance your experience on our website. Most web browsers are set up to accept cookies. You can reset your browser to refuse all cookies or to de-activate cookies if you wish. Should you prefer not to have your data collected with cookies, you can learn more about controlling cookies at:

Similar to a cookie, a Local Shared Object is a collection of data that a web site running Adobe® Flash® technology can place on your hard drive to recognize a repeat visitor and store settings and other information.

Web Server Logs/IP Addresses. We may track the total number of visitors to our website, IP addresses, and the domain names of your Internet Service Providers. An IP address is a number assigned to your computer whenever you access the Internet, which allows computers and servers to recognize and communicate with each other. We may analyze this information for general trends in the aggregate, but such information will be in aggregate form only and it will not contain personally identifiable data.

Web Beacons. Certain web pages or e-mails we send you may contain visible or invisible embedded content acting as a “web beacon” (also known as an “action tag” or “transparent GIF technology”) to recognize when a user visits our website or opens an email. Web beacons help us analyze the effectiveness of our website. Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you have provided us personally identifiable information, such as through a registration, sending e-mails, or a request for information or materials, can these automatic tracking technologies be used to provide further information about your use of our website.

Links to Third Party Sites

Our website may contain links to other websites that are not under our control. These links are provided as a convenience and do not constitute an endorsement of those websites or the products or content of such websites. Our Privacy Statement does not apply to those sites. We recommend you contact them directly for their terms of use and privacy policies.

Social Media Plugins

We may use social media plugins like Facebook or Twitter, to enable you to share information with others. If you are logged onto a social media site while visiting our website, the social plugins may allow that social media website to receive information that you have visited our website and to share information about your activities on our website with other users of their social media website. We do not control any of the content from the social media plugins. We recommend you contact those sites directly for their privacy and data sharing policies.


Our websites are not intended for or designed to attract children under the age of 13. We will not knowingly collect any personally identifiable information from anyone under the age of 18 without the consent of his or her parent or guardian. Please contact us if you believe that a minor of whom you are the parent or legal representative has registered on our site and we will make reasonable efforts to delete all related personally identifiable information.


Accelerate uses industry standard technology and security practices to protect your personally identifiable information from unauthorized access, disclosure, alteration, loss or destruction. We may use encryption, standard firewalls, password protection and other internal restrictions to help prevent unauthorized access to your information. Unfortunately, no data transmission system or storage medium can be guaranteed to be completely secure. You therefore provide your information to us at your own risk. Accelerate cannot guarantee that your information will not be lost, accessed without authorization, disclosed, altered, or destroyed.

It is your personal responsibility to ensure that the computer you are using is adequately secured and protected. Should you believe that your interaction with us is no longer secure, kindly contact us immediately at the address provided in the “Contact Us” section below.


This Privacy Statement may updated from time to time. We will do our best to notify you about significant changes by placing a note in a prominent place on our home page. If you feel at any time that our website is not following these stated policies, please feel free to contact us with your concerns.

We recognize that you have choices when it comes to how we utilize your data, and we will respect the choices that are right for you. We will retain your personally identifiable information only for the period necessary to fulfill the purposes described in this Privacy Statement unless a longer period is required or permitted by law. Should you no longer want to receive marketing-related emails, you may opt out of such communications from us. If you decide to opt-out of receiving particular services or communications from us, you may unsubscribe at any time by following the instructions in any such email you receive from us, or by contacting us as at the address below, and we will endeavor to remove your information from our list promptly.

Contact Us

Should you have questions, concerns, or wish to revise or delete your profile, please contact us at: